FAQ
General#
How to contact support?
You can contact support by our portal and by email using the web portal (support.Bitergia.com) or using email (support@Bitergia.com).
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Identities#
How to add a new organization?
You can add a new organization via SortingHat.
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How to remove an organization?
You can remove an organization via SortingHat.
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How to assign an e-mail domain to an organization?
You can assign an e-mail domain to an organization via SortingHat.
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How to enroll a person to an organization during a time interval?
You can enroll profiles via SortingHat.
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How to prevent that affiliations removed from a contributor are restored?
You can do it via SortingHat.
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How to un-enroll a person from an organization?
You can un-enroll a person via SortingHat.
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How to correctly enroll a person to different organizations during consecutive time periods avoiding overlapping dates?
You need to understand how dates work.
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How to enroll a person to two organizations during the same time intervals?
Intervals should not overlap.
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How to mark an identitiy as bot?
You can mark identities as bot via SortingHat.
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How long does it take to see the changes in SortingHat reflected in the dashboard?
The time depends on the amount of data available in the data source
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What is the organization JSON file?
The organization JSON file contains a list of organizations and their domains.
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Data sources management#
Dashboards#
How to properly save a new visualization or dashboard?
You have to mark Save as new visualization.
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How to edit a visualization?
You have to click on Edit, then the gear and then Edit visualization.
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How to edit the name of a visualization?
You have to edit the visualization.
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How to create a visualization?
You have to click on Edit and then on Create new.
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How to edit a dashboard?
You have to click on Edit to enter in edition mode.
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How to create a dashboard?
You have to go to Dashboard section and perform editions on edition mode.
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Metrics#
Why are results sometimes inaccurate?
OpenSearch Dashboards' counts are approximated. It uses a cardinality aggregations algorithm to count data, which prioritize performace over accuracy. These cardinality algorithms are designed to handle big ammounts of data, offering results fast. For this reason, there's always an error associated to these counts. Usually, you will find these problems with unique counts (e.g. total count of commits).
You can learn more about this topic and the precision error in the cardinality aggregation section of the OpenSearch Dashboards' documentation.