FAQ

General

How to contact support?

You can contact support by our portal and by email using the web portal (support.Bitergia.com) or using email (support@Bitergia.com).

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Identities

How to add a new organization?

You can add a new organization via HatStall.

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How to remove an organization?

You can remove an organization via HatStall.

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How to assign an e-mail domain to an organization?

You can assign an e-mail domain to an organization via HatStall.

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How to enroll a person to an organization during a time interval?

You can enroll profiles via HatStall.

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How to prevent that affiliations removed from a contributor are restored?

You can do it via HatStall.

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How to un-enroll a person from an organization?

You can un-enroll a person via HatStall.

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How to correctly enroll a person to different organizations during consecutive time periods avoiding overlapping dates?

You need to understand how dates work.

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How to enroll a person to two organizations during the same time intervals?

Intervals should not overlap.

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How to mark an identitiy as bot?

You can mark identities as bot via HatStall.

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How many types of matching do exist?

There are 4.

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How long does it take to see the changes in HatStall reflected in the dashboard?

The time depends on the amount of data available in the data source

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What is the organization JSON file?

The organization JSON file contains a list of organizations and their domains.

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Data sources management

How to add a new repository?

You have to edit projects.json file.

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How to add labels to repositories?

You have to edit projects.json file.

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How to track private repositories on GitHub?

We need permission.

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How to track private repositories on GitLab?

We need permission.

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Dashboards

How to inspect an index from Kibiter?

On Discover section.

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How to share a dashboard?

You have to be logged in and click on Share.

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How to properly save a new visualization or dashboard?

You have to mark Save as new visualization.

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How to edit a visualization?

You have to click on Edit, then the gear and then Edit visualization.

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How to edit the name of a visualization?

You have to edit the visualization.

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How to create a visualization?

You have to click on Edit and then on Create new.

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How to edit a dashboard?

You have to click on Edit to enter in edition mode.

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How to create a dashboard?

You have to go to Dashboard section and perform editions on edition mode.

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